Thought we'd share some of our recommendations for what we think are some of the best customer service books on the market. They are all quick and easy reads that causes you to think in terms of service and the impact your staff can have on customers when service is done right.
Raving Fans by Ken Blanchard - is one of our top choices.
In the style of Ken's numerous other books including The One Minute Manager, Raving Fans follows a character named Area Manager through a series of business situations where delivery of excellent service is the most beneficial thing the business can do to guarantee success.
The next recommendation is actually for a series of books by T. Scott Gross.
The first one to start with is Positively Outrageous Service. Followed by Why Service Stinks . . . and Exactly What to Do About It!, and Leading Your Positively Outrageous Service Team. These books provide insight into how many businesses provide their customers with Positively Outrageous Service and how it's a win-win-win situation for all.
You won't regret picking them up. Very insightful reading and free at your local library.
Happy reading!
Raving Fans by Ken Blanchard - is one of our top choices.
In the style of Ken's numerous other books including The One Minute Manager, Raving Fans follows a character named Area Manager through a series of business situations where delivery of excellent service is the most beneficial thing the business can do to guarantee success.
The next recommendation is actually for a series of books by T. Scott Gross.
The first one to start with is Positively Outrageous Service. Followed by Why Service Stinks . . . and Exactly What to Do About It!, and Leading Your Positively Outrageous Service Team. These books provide insight into how many businesses provide their customers with Positively Outrageous Service and how it's a win-win-win situation for all.
You won't regret picking them up. Very insightful reading and free at your local library.
Happy reading!
