It never ceases to amaze me when restaurateurs ignore simple problems they're told about by their customers, especially those that can be easily resolved in a matter of minutes at NO expense.
Such is the case with a sports bar in Tempe. Yes, I know it's a minor issue, but it illustrates an uncaring attitude towards customers on the part of the business. Here's the problem. In the women's rest room, the toilet seats are very loose. The fix is easy - tighten the nuts that hold the bolts down. It wouldn't take more than 2 minutes to do. Over the course of several weeks, numerous staff members and the owner have been told about it yet the problem persists. Since the female staff use the same rest room facilities, it must not bother them. What it says to me about the sports bar is that NO ONE CARES enough about their female patrons to think that having a tight toilet seat to sit on is important. I can only imagine what the men's rest room looks like or even worse, the kitchen. Ugh!
If a customer takes the time to make you aware of a problem and it's something you can resolve, REMEDY THE SITUATION. It's that simple. If it matters to your customers, it should matter to you.
Such is the case with a sports bar in Tempe. Yes, I know it's a minor issue, but it illustrates an uncaring attitude towards customers on the part of the business. Here's the problem. In the women's rest room, the toilet seats are very loose. The fix is easy - tighten the nuts that hold the bolts down. It wouldn't take more than 2 minutes to do. Over the course of several weeks, numerous staff members and the owner have been told about it yet the problem persists. Since the female staff use the same rest room facilities, it must not bother them. What it says to me about the sports bar is that NO ONE CARES enough about their female patrons to think that having a tight toilet seat to sit on is important. I can only imagine what the men's rest room looks like or even worse, the kitchen. Ugh!
If a customer takes the time to make you aware of a problem and it's something you can resolve, REMEDY THE SITUATION. It's that simple. If it matters to your customers, it should matter to you.
